Shipping + FAQ

  • We are based in Beltsville, Maryland.

  • Yes we do,  emergency appointments are an extra $50.

  • Please text the provided number in the email to confirm the time of your drop-off.

  • Yes, there’s free parking available.

SHIPPING, REFUNDS, AND EXCHANGES POLICY

Thank you for visiting the Cklassics website. By accessing and using this website, you are agreeing to comply with the following terms and conditions. If you do not agree with these terms, we kindly request that you refrain from using this website.

  1. Order Processing: Kindly note that order processing may require 2-3 days before shipment.

  2. Shipping Timeframes:

    • Standard Shipping: Estimated delivery within 2-3 business days.

    • Express Shipping: Estimated delivery within 1-2 business days.

  3. Tracking Numbers: Once your order has been dispatched, we will provide you with a tracking number via email, enabling you to monitor the progress of your shipment.

  4. Responsibility for Lost Shipments: We regret to inform you that refunds will not be issued for any shipments lost by USPS or UPS. We cannot be held liable for any issues resulting from incorrect shipping and billing addresses provided by you. Therefore, we kindly urge you to verify all information before placing an order with Cklassics.

  5. Shipping Carriers: We utilize UPS and USPS as our shipping carriers. Once the package is in possession of USPS or UPS, we no longer have authority over it.

  6. Package Updates: For updates regarding your package, please contact the appropriate customer service, either USPS Customer Service or UPS Customer Service, based on the shipping carrier used for your order. The respective customer service numbers are as follows:

    • USPS Customer Service: 1 (800) 275-8777

    • UPS Customer Service: 1 (800) 742-5877

We appreciate your understanding and cooperation. If you have any further inquiries or concerns, please do not hesitate to contact us.